Customer Service

Shipping & Delivery


Shipping charges are reviewed on a monthly basis in lieu of the dollar parity. Charges are calculated based on an initial full kilogram, and then by every 1/2kg thereafter. Delivery of outfits is based on the following schedule:


Local shipping (within Pakistan): 3-5 working days

International Shipping (outside of Pakistan): 7-10 working days


Delivery schedules are subject to change based on circumstances including force majeure. All deliveries will be by officially recognized couriers, with tracking number facilities (for international shipments)

Privacy & Security


All information including addresses and credit card details are never shared with third party sources, and confidentiality is maintained as per US laws. We will never share any information with any organization. All checkout facilities at Nayna are PCI compliant and adhere to the highest standards of encryption and security.



In case of any queries or helpdesk ( is available round the clock. Tag time for any customer query is 24-48 hours barring official holidays. 

Viewing Orders


Your order can be viewed by going to My Orders.

Updating Account Information


For both security and delivery reasons, it is important that we have your updated account details including your mailing address(es). In case of any change of address or credit card details, please go to My Account.